If a family member thinks I have a gambling problem, can they report it to be99 engine?

Yes. A family member or someone close to you can write to our support email (support@be99engine.cam) to raise a concern. We review the matter confidentially and take the necessary steps.

be99 engine

Responsible Gaming Guidelines

be99 engine believes that the enjoyment of gaming is complete only when it stays within considered limits. On this page, learn about safe gaming tools, warning signs and ways to get support.

For Ages 21+ SSL Encryption 24/7 Support Talk in Bengali

Age Limit and Foundations of Responsibility

21+

The minimum age to participate in casino and betting activities at be99 engine is 21 years. We verify age at account registration and reserve the right to request identity documents at any time. We use both technical and human measures to prevent fraudulent registration by minors.

We believe gambling is a form of entertainment — not a source of income. Every player is therefore encouraged to set a fixed budget before playing and not exceed that limit. Continuing to play in the hope of recovering lost money ("chasing losses") is a risky behaviour that can cause mental and financial harm.

be99 engine's Terms and Conditions contain full details on user rights, bonus terms and account management. If you have questions about any aspect of responsible gaming, you will also find many answers on our FAQ page.

Tools for Self-Control

be99 engine gives every player the ability to manage their own gaming experience. The tools below are accessible directly from Account Settings or through 24/7 live chat.

Deposit Limit

Set a maximum daily, weekly or monthly deposit amount. Once a limit is set it takes effect immediately; if you want to increase it, a 24-hour waiting period applies.

Session Time Limit

Set a maximum duration for each gaming session in advance. When the time is up, the platform will automatically alert you and, if needed, end the session.

Temporary Break

Suspend your account temporarily for 24 hours, 7 days or 30 days. During this time, login, deposits and bets will be completely blocked and no promotional offers will be sent.

Self-Exclusion

For a longer break, choose a 6-month, 1-year or permanent self-exclusion. Your account cannot be reactivated while exclusion is in effect.

Gaming History

View a full history of your bets, wins and losses, and transactions at any time. Staying aware of your own habits is the first step toward responsible gaming.

Support Request

If you have any difficulty using these tools or would like advice on limits, contact us via 24/7 live chat or email — in Bengali.

Warning Signs of Problem Gambling

If you notice the following behaviours, consider seeking help. This is not a sign of weakness — it takes courage to protect yourself.

Spending beyond your budget

Spending more than the amount you planned, or betting with money set aside for bills or other essential expenses.

Trying to recover losses

Placing increasingly larger bets to "win back" previous losses, telling yourself "just one more round" each time.

Impact on relationships and work

Failing to keep commitments to family, friends or at work because of gambling, or lying about it.

Unable to take a break

Feeling discomfort or anxiety when trying to stop gambling, and repeatedly breaking your own limits.

If you notice these behaviours in yourself, use be99 engine's self-exclusion feature or let us know via live chat — we will help you take the right steps. Visit our About Us page to learn more about our site and values.

Ways to Get Support

You do not have to carry this alone. Beyond be99 engine's own support, family members and professional counsellors are always ready to help.

be99 engine Live Chat

Support is available in Bengali 24 hours a day, 7 days a week. Any request to activate self-exclusion, set limits or temporarily close your account can be made via live chat.

Email Support

If you prefer to communicate in writing, send us a message at our support email. Replies are usually sent within a few hours. Email address: [email protected]

Family and Loved Ones

Talk openly with a trusted family member or friend. Someone close to you can often provide the most effective support and help you find the right professional assistance.

Professional Mental Health Counselling

Mental health services in Bangladesh are growing. Counselling is available at the National Institute of Mental Health (NIMH) and the psychiatry departments of government hospitals. Speaking with a professional counsellor or psychologist is a clinically effective way to overcome a gambling addiction.

Support Groups

Joining an addiction support group gives you the chance to learn from the experiences of others facing the same challenges and to receive mutual support. A doctor you know or your local health centre can point you in the right direction.

be99 engine's Commitment

We believe entertainment should always be safe. Building a culture of responsible gaming is our priority.

Age and identity verification is mandatory when opening an account

Automated detection of suspicious gaming patterns

Immediate action on self-exclusion requests

Players with restrictions are excluded from promotional messages

Data and transactions secured with SSL encryption

Things to Keep in Mind Before You Play

Before you start playing at be99 engine, ask yourself a few questions: How much money have I set aside for today? How long will I play? If I lose, can I accept it? Deciding on the answers to these questions beforehand significantly reduces the risk of losing control.

Never place bets while under the influence of alcohol or in any other impaired state. When you are under mental stress, your ability to make decisions is reduced and losses can increase. Take a break first, then decide.

Planning to earn a living from gambling is not realistic. Game outcomes are never guaranteed. You can find full details on how your information is kept safe in be99 engine's Privacy Policy, which is also important for the security of your account.

Your account is always personal — do not share your login details with anyone. If a family member uses your phone or computer, make sure they are an adult (21+) and cannot access your account.

Quick Self-Check

Am I playing for fun, or to relieve stress?
Will this loss hurt my family?
Can I truly stop at any time?
Have I told my family about my gambling this past week?

Responsible Gaming — Common Questions

Below are answers to the most frequently asked questions about responsible gaming.

Go to the "Responsible Gaming" section in Account Settings to find the self-exclusion option. You can choose a 6-month, 1-year or permanent exclusion. You can also request it directly via 24/7 live chat — our team will suspend your account immediately.

Reactivating your account during an exclusion period is not possible. Once the set period ends, our support team will guide you through reopening. This is intentional, so that the decision remains in effect.

Lowering a deposit limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period after the request is made. This rule is in place to protect players from decisions made in the heat of the moment.

Yes. A family member or someone close to you can write to our support email ([email protected]) to raise a concern. We review the matter confidentially and take the necessary steps.

No. When the session time is up, no new bets can be placed, but active bets will be settled normally. Any winnings will remain in your account.

be99 engine strictly enforces a 21+ policy. Age is verified at registration, and identity documents may be requested in suspicious cases. If a user is identified as underage, the account is permanently closed and a refund process for any deposited funds is initiated.