be99 engine's Privacy Policy

1.1 Registration and Identity Information

When you open an account at be99 engine, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or other identity document details (for identity verification)
• Residential address

1.2 Financial and Transaction Information

To process deposits and withdrawals, we may collect your mobile banking details, such as your bKash, Nagad, Rocket, or Upay account number. Transaction history and related details are also stored.

1.3 Technical Information

When you use the be99 engine platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Session duration and browsing patterns on the site
• Information obtained through cookies and similar tracking technologies

1.4 Gameplay Information

Betting history, win/loss records, preferred game categories, and time spent on the platform are securely recorded on our servers.

be99 engine uses the information collected for the following purposes:

2.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Applying bonuses and promotional offers
• Determining VIP levels and calculating weekly cashback
• Providing customer support via live chat and email

2.2 Security and Verification

• Confirming the age and identity of account holders — our platform is only for persons aged 21 and above
• Preventing fraud and money laundering
• Detecting attempts to create multiple accounts
• Addressing unauthorized access and cyber threats

2.3 Platform Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Planning new game categories and services

2.4 Responsible Gaming

be99 engine takes responsible gaming seriously. By analyzing your gameplay data, we can identify unusual or high-risk behavior and offer assistance where needed. Detailed guidance on this is available on the Responsible Gaming page.

be99 engine does not sell your personal information. However, data may be shared with third parties in the following limited circumstances:

Type of Third Party	Reason for Sharing	Safeguards
Payment Processors (bKash, Nagad, Rocket, Upay)	Processing deposits and withdrawals	Only necessary financial data, contractual confidentiality
Identity verification service providers	Account verification and age confirmation	Encrypted data transfer, limited access
Technology and infrastructure services	Server hosting and data storage	Confidentiality agreements, data processing policies
Game providers (Pragmatic Play, JILI, Evolution, etc.)	Gameplay integration and technical operations	Minimum necessary data, session-based
Legal authorities	Fulfilling legal obligations	No data is provided without a legal order

4.1 What Are Cookies and Why Are They Used

Cookies are small data files stored in your browser or on your device. be99 engine uses cookies for the following reasons:

• Keeping login sessions active and ensuring secure authentication
• Remembering language preferences and platform settings
• Analyzing and improving site functionality
• Detecting security threats

4.2 Types of Cookies

• Essential Cookies: Required for platform operation; there is no option to decline these.
• Functional Cookies: Store your preferences and settings.
• Analytical Cookies: Help analyze site usage patterns.

4.3 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some site functionality.

be99 engine applies industry-standard technical and procedural measures to protect your personal information.

5.1 Technical Security

• All data transmission is secured through SSL/TLS encryption
• Sensitive information is stored in encrypted form in the database
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems remain active
• Secure login with two-factor authentication (OTP)

5.2 Procedural Security

• Only authorized staff can access the minimum necessary data
• All staff receive regular training on data protection
• A specific response plan is followed in the event of a data breach

As a be99 engine user, you have the following rights regarding your own personal information:

6.1 Right to Access

You may request to view the information stored in your account at any time. be99 engine will provide a copy of that information within a reasonable time.

6.2 Right to Correction

If there is any error or discrepancy in your information, you may request a correction. If direct correction in the account profile is not possible, it can be done through the support team.

6.3 Right to Deletion

A request to delete your data can be submitted along with a request to close your account. However, certain information may need to be retained for a specified period to comply with legal and financial requirements.

6.4 Right to Data Portability

You may request your data in a structured, commonly readable format.

6.5 Right to Object to Processing

You may object to the use of your data for marketing communications or analytics purposes, and your objection will be acted upon.

To exercise these rights, contact our support team. You may also visit the FAQ page for answers to common questions.

be99 engine retains personal information only for as long as necessary. The retention period depends on the type and purpose of the data:

7.1 Active Account Data

All data is retained while the account is active. Even after an account becomes inactive, certain data may be kept for a specified period for service delivery, dispute resolution, or legal compliance.

7.2 Financial Transaction Records

Transaction history may be retained for an extended period for financial reporting and audit requirements.

7.3 Logs and Technical Data

Security logs and technical data are generally kept for a limited period, until they are no longer needed for investigation or improvement purposes.

be99 engine is for persons aged 21 or above only. We do not knowingly collect any personal information from minors.

If a person registers with false information and is later found to be below the required age limit, be99 engine will immediately close the relevant account and delete the stored information.

If you believe an underage person is using be99 engine, please inform our support team.

be99 engine may review and update this privacy policy from time to time. Steps will be taken to notify users according to the nature and significance of the changes:

• For significant changes, a notification will be sent to the email address registered to the account
• The date of the change will be noted at the top of this page under the "Last Updated" section
• Continued use of the platform after the updated policy is published will be considered acceptance of the new policy

If you object to any changes to the policy, you may request that your account be closed.